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FAQ

1. HOW DOES SHIPPING WORK?

We work with suppliers around the world to source high-quality products. Our suppliers typically ship items within one to five days of receiving an order. From that point, it takes 10-20 days for items to arrive.

2. HOW CAN I TRACK MY ORDER?

As soon as your product ships, you'll receive a tracking number via email. That will let you keep tabs of where your order is at all times.

3. WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, debit cards, and PayPal.

4. HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

5. WHAT IF I NEED SOMETHING?

No worries! Use the Contact Us option and we'll get back to you as quickly as possible.

6. CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

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support@ugety.com

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